Discover Kruger Park during a personalised trip to South Africa

The time it takes to produce a quote depends on the complexity of the quote. As a general rule, a simple quote (stay, weekend including flights, accommodation and transfers) is sent in less than 24 hours.

If it is a tailor-made tour or a typical self-drive trip with several stages, we must check availability at each stage, so this can generally take between 1 and 3 days depending on the country requested.

To complete a world tour, several weeks are necessary, because it is necessary to establish an itinerary, with the travelers, adapted to their expectations.

1. Contact by telephone, email or request for a physical appointment
   at the agency with one of our travel advisors.
2. Listening to your needs, namely the desired destination, the exact dates, the city
   of departure, the type of establishment sought, the occasion of the trip, the type of
   sought-after trip…
3. Customized travel design.
4. Receipt of your offer by e-mail, valid for 24 hours.
5. Acceptance or not of the trip on the part of the travelers.
6. Completion of the sales contract including the elements where you will have to provide
   your postal address and a copy of your identity documents.
7. Electronic signature of the sales contract and receipt of payment from
   client.
8. Travel validation

Expert Advisors

Our specialist advisors are passionate travelers who have explored the four corners of the globe. They have in-depth knowledge of destinations and various providers. They are therefore best qualified to guide you and collaborate with you to create the trip of your dreams. Their recommendations are much more reliable than the reviews you might find on TripAdvisor!

Peace of mind

We take care of every aspect of your trip. For example, we systematically act as intermediaries and contacts in the event of delicate situations during your stay. You always have the option to contact us or our on-site representative.

A single interlocutor

During a trip, several service providers come into play: organizers, transporters, hoteliers, restaurateurs, guides, entertainers, and many others. Using our travel agency gives you the opportunity to benefit from a single contact who will be responsible for coordinating your stay with all the service providers involved.

An Inexpensive Option

If you think that using a travel agent will increase your expenses, you are wrong. Although online rates may seem lower in certain situations, it is common for additional fees to be added discreetly at the end, thus canceling out any apparent savings of booking online. In addition, travel agencies benefit from carefully negotiated advantageous agreements with their suppliers, which guarantees you travel at the best price. As a Serandipians member, we have special agreements and partnerships that further enhance this advantage.

Enjoy the Advantage of a Beautiful Network

Our agency is a member of the Serandipians network, and this brings many advantages to our clients. As a member of this prestigious network, we have access to privileged partnerships with various players in the travel industry. This means we can offer you unique experiences and exceptional opportunities that you wouldn't find elsewhere.

As a member of Serandipians, we are constantly connected to the latest trends and best practices in the travel industry. This allows us to offer you innovative itineraries, exclusive stays and high-quality services.

Additionally, through our membership in Serandipians, we are able to guarantee high standards in terms of quality, ethics and professionalism. So you can travel with confidence, knowing you have the support and expertise of a reputable travel network.

When you book with our agency, you benefit from essential guarantees that ensure your peace of mind and fully protect your interests as a traveler. We are committed to providing a worry-free travel experience, and to do this we are implementing the following measures:

Transaction Protection:

Your transactions are secure and monitored to avoid any risk of fraud or misuse of your financial information.

Quick Assistance:

We are here to answer your questions, resolve your concerns and provide invaluable support during your trip.

Management of Unforeseen Events:

In the event of unforeseen disruptions such as flight delays or itinerary changes, we take care of the necessary steps to minimize inconvenience and offer you suitable solutions.

Compliance with Regulations:

We comply with all travel industry regulations and standards, ensuring that your rights as a traveler are respected at all times.

Transparent Cancellation and Refund Policy:

Our cancellation and refund policy is clear and fair, allowing you to understand your options should the need arise.

By choosing our agency, you can have complete confidence in our commitment to your satisfaction and safety throughout your trip. Your peace of mind is our top priority, and we work tirelessly to ensure your travel experience is exceptional and hassle-free.