+33 (0)9 70 40 54 6400 377 97 97 47 98 contact@myluxurytravel.fr

Travel agency specializing in high-end travel à la carte

Privacy Policy

My Luxury Travel is a French travel agency specializing in luxury and tailor-made trips to several countries around the world. The privacy of visitors to https://www.myluxurytravel.fr/ is very important to us. My Luxury Travel is committed to protecting your personal information. The purpose of this privacy policy is to provide you with:

This privacy policy page supplements the legal notices. You can consult them here: https://www.myluxurytravel.fr/mentions-legales/

1. Collection of personal information

My Luxury Travel collects the data that you voluntarily transmit to us via various communication channels (Example: your first and last name, your age, your postal address, your email address, date of birth, etc.) My Luxury Travel collects the information that you agree to provide us.

Information that must be provided on the My Luxury Travel site is marked with an *. Information not marked with an * is optional. This is essential information so that we can properly process your requests for tailor-made travel services. In the absence of this information, My Luxury Travel will not be able to process your requests.

1.1 Data relating to personal information of third parties

When you fill out a request for a quote, you have the possibility to put the contact details of one or more people. This data will be used by My Luxury Travel to process your request for a quote for the creation of your tailor-made luxury trip. Therefore, you guarantee My Luxury Travel, that the third parties whose data you communicate to us are aware and have given you their consent.

1.2 Your sensitive data

If My Luxury Travel is required to collect specific data such as: health, diet, beliefs or personal convictions, they will only be used for the purposes of organizing transport and travel. Your sensitive personal data will not be used for other purposes.

1.3 Your browsing data

When you browse the My Luxury Travel site, information related to your browsing session is collected: the pages you visit, your searches, your request for quotes, your clicks on offers, etc. We use cookies to store this information. To learn more about cookies visit page: https://www.myluxurytravel.fr/mentions-legales/

2. What is your data used for?

Your personal data is used as follows:

My Luxury Travel can send several types of emails:

2.1 Are your data shared?

To process your reservation request and others, your data will be transmitted to our partners. In order to create your tailor-made trip, we collaborate with other partners to offer you the best service. As a result, we only send them the data necessary for them to perform their mission. Our partners also undertake to ensure that your personal data is used only within the defined framework and in compliance with the regulations.

2.2 Retention of your personal data

In general, My Luxury Travel keeps your personal data for the time necessary to process your request. We also keep your data for the duration of your relationship with us. Some data may be kept longer for legal reasons and for questions of proof of the presence of a complaint or an unresolved dispute. In this specific case, the necessary data will be converted while the dispute or problems are resolved.

2.3 Do you transfer my data outside the European Union?

My Luxury Travel, converse your personal data in the EU. However, your data may be transferred outside the EU. Sometimes, it can be transferred to countries where the applicable legislation on the protection of personal data is not the same as the EU. To organize your tailor-made trips, we may transfer your data to airlines, hotels or other tourist providers outside the EU. However, we do everything we can to protect your data.

2.4 Securing your personal data

My Luxury Travel makes every effort to respect the protection of your personal data against any access by unauthorized third parties. Your data is protected by technical and organizational measures which comply with European and French legal and regulatory requirements.

My Luxury Travel has several techniques to protect your data: access control, backup, traceability, premises security, encryption systems, authentication system, fraud detection for your online payment transactions, etc. In addition, our site is regularly audited for our technical security measures in order to guarantee their effectiveness.

3. User rights

In accordance with the regulations concerning the processing of personal data, you have rights as a user.

3.1 Request access to your data

You have the right to have access to your personal data. Of course, we are required by law to verify your identity before responding to your access request. Therefore, to identify you, we may need to ask you to provide us with more information.  

To have access to your data, please contact us on: https://www.myluxurytravel.fr/contactez-nous/. We will respond as soon as possible.

3.2 Correct your inaccurate personal data

You also have the right to request the correction of your data if they are incorrect and the limitation of their use until they are corrected.

3.3 withdraw your consent to the processing of your data

When the processing of your data is based on your consent, for example: request for a quote, subscription to an email alert, newsletter, use of cookies or other similar technologies on My Luxury Travel, you have the right to withdraw your consent. For more details, contact us on https://www.myluxurytravel.fr/contactez-nous/

3.4 Erase your personal data

You can request to delete your personal data in the following cases:

However, please note that despite exercising your right to erase your data, you are likely to keep certain personal data when the law requires or authorizes us, when we have a good reason to do so, for the defense of our rights in court or when the exercise of this right violates freedom of expression or information.

Send us your post-mortem instructions

You have the right to set guidelines for handling your personal data after your death.

Contact us

If you have any questions regarding our privacy policy, please do not hesitate to contact us at the following email address: contact@myluxurytravel.fr

By post to the following address: PALAIS DE LA SCALA, OFFICE 1064, 1 AVENUE HENRY DUNANT MC 98000

Or by phone: 00 377 97 97 47 98

You have the right to lodge a complaint with the CNIL, the supervisory authority in France.

We are likely to modify this privacy policy at any time to adapt to changes in our practices and to ensure the protection of your personal data.

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